Return & Refund Policy

1) Purpose of This Policy

This Return & Refund Policy explains how Trailers Zone INC handles return requests, cancellations, and refund processes for purchases made through our website. Because our products are heavy-duty equipment delivered through freight logistics, returns and refunds are managed through a structured process that reflects transportation, allocation, and handling costs.

2) Key Definitions

• Return Request Window: Timeframe in which a customer may request a return after delivery.
• 48-Hour Damage Reporting Window: Period after delivery during which visible transport damage must be reported.
• Order Confirmation: Stage where availability, delivery feasibility, and shipping costs are finalized.
• Dispatch: Point at which the shipment leaves Trailers Zone INC’s control.
• Reserved Unit: A unit allocated to an order and removed from available inventory.

3) Return Request Window (30 Days)

Return requests may be submitted within 30 calendar days of delivery for eligible products. Submission of a request does not guarantee approval.

Returns are reviewed based on:

• whether the unit was dispatched and received
• condition and specification accuracy
• proper reporting of delivery damage
• whether the unit was reserved or custom modified

4) Delivery Damage Reporting (48 Hours)

Visible delivery or transport damage must be reported within 48 hours of delivery. Damage reported after this period may not be eligible for investigation or remedy.

Damage reports must include:

• clear photos or video evidence
• written description of the issue
• order number and delivery address

5) Cancellations and Refunds Before Dispatch

A. Before Order Confirmation

Cancellations before order confirmation are generally eligible for a full refund.

B. After Order Confirmation, Before Dispatch

Refunds may be issued with reasonable deductions for costs already incurred, including:

• payment processing fees
• administrative handling
• third-party verification costs

6) After Dispatch — Refunds and Return Handling

Once an order is dispatched, logistics and freight costs are non-refundable. Approved returns require coordination, inspection, and assessment upon receipt.

Restocking and Handling Fees

Where applicable, restocking or handling fees may be deducted based on the unit’s condition and preparation stage.

7) Returns (When Accepted)

Returns are not automatic and may be approved only for:

• verified mismatch with confirmed specifications
• material condition issues
• documented delivery damage reported within 48 hours

8) Reserved Units & Custom / Modified Units

Reserved Units

Cancellations involving reserved units may result in partial refunds depending on allocation stage.

Custom / Modified Units

Custom or modified units are generally non-refundable once preparation or modification work has started.

9) Customer-Provided Errors & Refused Deliveries

Refunds may be limited or denied if issues arise from:

• incorrect delivery information
• undisclosed access restrictions
• refusal of delivery without valid cause
• failure to accept scheduled delivery

10) How Refunds Are Issued

Refunds are issued to the original payment method where possible:

• card refunds to the original card
• bank transfers to the originating account

11) Refund Processing Timeline

Approved refunds are generally processed within 7–10 business days, subject to bank or processor delays.

12) How to Request a Return or Refund

Email requests should include:

• order number
• product purchased
• delivery address
• reason for request
• photos or video (if applicable)

Email: contact@trailerzoneinc.com
Phone: +1 (509) 906-2376

13) Contact Information

Trailers Zone INC — U.S. Operations
114 Whalen Loop Rd
Woodland, WA 98674
United States

Phone: +1 (509) 906-2376
Email: contact@trailerzoneinc.com

Legal Entity:
TRAILER ZONE INC
Houndhill Park, Bolton Road, Wath-Upon-Dearne, Rotherham, S63 7LG, England