Warranty Policy

1) Purpose of This Policy

This Warranty Policy explains what warranty coverage applies to products sold through TrailerZoneInc.com, what is not covered, and how warranty claims are handled.

Because our products are heavy-duty trailers and transport equipment, warranty coverage depends on:

  • whether the unit is new or used
  • whether any manufacturer warranty exists
  • the unit’s confirmed condition and specifications at the time of sale

This policy is designed to provide clear expectations, reduce disputes, and ensure customers know exactly what support is available.

2) Definitions (For Clarity)

  • “Unit”: the trailer or transport equipment purchased.
  • “New”: a unit marketed and confirmed as new during order confirmation.
  • “Used”: a unit marketed as used, refurbished, or previously owned.
  • “Manufacturer Warranty”: warranty provided directly by the manufacturer (where applicable).
  • “Partner-Sourced Unit”: a unit sourced through a vetted partner when inventory is unavailable.
  • “Workmanship Issues”: faults caused by assembly or preparation errors.
  • “Normal Wear and Tear”: expected wear from use, age, mileage, weather, brakes, tires, bearings, and consumables.

3) Warranty Coverage Overview

Warranty coverage depends on the classification of the unit at the time of purchase:

A. New Units

New units may include:

  • a manufacturer warranty (if provided), and/or
  • a limited Trailer Zone INC warranty (if stated on the listing or invoice)

Manufacturer warranties may require registration, service records, or approved service providers. Trailer Zone INC may assist with guidance but does not administer manufacturer warranties.

B. Used Units

Used units generally have limited warranty coverage due to prior use. Any applicable warranty is limited to confirmed condition terms.

Used units are not sold as “like-new” unless explicitly stated in writing.

C. Partner-Sourced Units

Partner-sourced units are confirmed to meet agreed specifications. Warranty coverage depends on manufacturer warranty or limited coverage stated in documentation.

4) Trailer Zone INC Limited Warranty (If Applicable)

Coverage (What We Cover)

Where applicable, the limited warranty may cover:

  • verified structural defects affecting safe use
  • verified preparation or workmanship issues prior to delivery
  • verified component faults present at delivery and not disclosed

Coverage may include repair, part replacement, or an alternative remedy depending on feasibility.

Coverage Period

  • New units: up to 30 days from delivery
  • Used units: up to 14 days from delivery

Warranty periods may vary by unit and will be confirmed in writing where different.

5) What Is Not Covered

  • normal wear and tear
  • overloading or improper towing
  • accidents, collisions, or environmental damage
  • unauthorized modifications or repairs
  • electrical issues caused by towing vehicles
  • improper storage or maintenance
  • cosmetic wear consistent with used equipment
  • transport damage not reported within required time

6) Delivery Inspection and Damage Reporting

Units should be inspected upon delivery.

Visible transport damage must be reported within 48 hours with photos/video, description, and order details.

7) How to Make a Warranty Claim

Email contact@trailerzoneinc.com with:

  • order number
  • unit name/model
  • delivery date
  • description of the issue
  • photos or video evidence
  • whether the issue affects safe use

8) Claim Review and Resolution

Claims are reviewed for eligibility and may require inspection.

Possible outcomes include repair guidance, component replacement, partial credit, or return authorization where appropriate.

9) Limitation of Liability

To the extent permitted by law, liability is limited to the product price paid (excluding freight). Trailer Zone INC is not responsible for indirect or consequential losses.

10) Relationship Between Warranty, Returns, and Refunds

Warranty coverage is separate from return and refund rights. Customers should review:

  • Shipping Policy
  • Return & Refund Policy
  • Payment Policy

11) Policy Updates

This policy may be updated to reflect operational or legal changes.

12) Contact Information

Trailer Zone INC — U.S. Operations
1805 Ashley Rd. Bldg. B Morris IL
Phone: +1(730) 210-3975
Email: contact@trailerzoneinc.com

Legal Entity:
Trailer Zone INC

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